So you’ve upgraded your credit card terminal and you’re now EMV-ready — congratulations! You are now on your way to reducing and/or eliminating credit card fraud liability. But maybe your customers aren’t so EMV-ready savvy yet and aren’t sure how to use their new chip cards.
How to instruct your customers to pay with their smart cards:
- Tell them to insert their card, face up, into the terminal (it is usually at the bottom)
- Have them leave the card in and follow the terminal prompts
- When the sale is done, the card holder and remove the card
It doesn’t hurt to have some easy-to-read signage near your terminal that instructs customers on how to pay with smart chip cards. So, if you need a snazzy cheat sheet to help your clientele make the transition easier, give us a call. We’ll send you them for free!