Frequently asked questions

How do I apply for a merchant account?
Simply call 1-800-571-2606 to apply.

How long will it take to get my approval?
Typically around 24-48 business hours.

If I have bad credit or no credit, can I still be approved?
We have one of the highest approval ratings in the industry! The application is FREE so you’ve got nothing to lose.

What do I get with a merchant account?

You receive all of the following:
1. Group ISO, Inc. merchant account to accept all major credit cards of your choice.
2. A Group ISO Gateway API Secure Payment Gateway to help you integrate your website so your valued customers can access and buy from you 24 hours a day and 7 days a week.
3. A Group ISO Gateway Virtual Terminal to run transactions manually through any computer you choose.
4. iSpyFraud detection software to help prevent fraudulent transactions from going through your merchant account and eCommerce store.
5. 24/7 customer service and technical support to help with any and all questions you may have regarding you merchant account.

I’m not sure what terminal or equipment I need for my business type?
Please refer to the home page of our website and start by choosing your business type. Also, you may call us any time and a specialist will guide you through the selection process.

How do I get more information about getting started on accepting credit cards, or get a quote?
Simply call 1-800-571-2606 or browse our site by clicking “Your Industry” in the top navigation.

When do my transactions get deposited into my bank?
Usually within 24-48 business hours after your batch has settled through your terminal.

Once I get approved, will I be trained to use my terminal?
Yes. When you receive your terminal your Account Executive will fully train you on that specific terminal. Also, you receive a toll free customer service telephone number you can call 24 hours a day and 7 days a week so you can get help anytime.